What is the difference between the Balanced Scorecard and the Building Block Model?

The Balanced Scorecard is a universal framework, while the Fitzgerald & Moon Building Block Model is specifically designed for service organisations, focusing on dimensions, standards, and rewards.

How many KPIs should I suggest for each dimension in an exam answer?

Aim for 1-2 well-justified KPIs per dimension; quality and relevance to the scenario are far more important than quantity.

Am I ready for the exam if I just know the model's structure?

No, knowing the structure is only the first step. You are ready when you can confidently apply the framework to a new business scenario under time pressure to suggest relevant performance measures.

What if I can't think of any innovative KPIs for a company?

Don't panic. Innovation is often about process as well as product. You could suggest measures around employee training, process automation, or using data analytics, which are relevant to most businesses.

How many hours should I spend on this topic?

If you are working full-time, aim for two focused 60-90 minute sessions. One to understand the model, and a second to practice its application on a past exam question.

Will I fail APM if I can't remember all the frameworks?

It's unlikely you'll fail for this reason alone. Examiners test application, so it's better to know one or two frameworks very well and be able to apply them than to have a superficial knowledge of all of them.

APM Advanced Performance Management

Performance Management Frameworks (APM)

Master performance management frameworks for your ACCA APM exam. This guide breaks down the Building Blocks Model and Fitzgerald & Moon's framework with a.